Shipping policy
Shipping Policy
Shipping Details
Countries: We currently ship to the United Kingdom, United States, Canada, Australia, and New Zealand.
Shipping Costs
| Country | Shipping Cost |
|---|---|
| United Kingdom | £3.95 |
| United States | $4.95 |
| Canada | 5.95 CAD |
| Australia | 6.95 AUD |
| New Zealand | 6.95 NZD |
Free Shipping Thresholds
| Country | Free Shipping Threshold |
|---|---|
| United Kingdom | Free shipping on orders over 55 GBP |
| United States | Free shipping on orders over 70 USD |
| Canada | Free shipping on orders over 110 CAD |
| Australia | Free shipping on orders over 120 AUD |
| New Zealand | Free shipping on orders over 130 NZD |
Order Processing
- Processing Time: Orders are processed at our warehouse within 1-3 business days, Monday to Friday.
- Weekend Orders: Orders placed on weekends are processed the next business day.
Transit Time
- Estimated Delivery Time: 3-6 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Shipping Process
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Order Tracking
- Tracking Information: After purchase, you will receive an email with tracking information and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
Missing Items
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package.
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Return Policy
- Returns: Returns are accepted within 14 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.